Privacy Policy

This privacy policy explains how Ruleta AR collects, uses, and protects personal information when you visit our website, make reservations, or participate in our poker lounge and dining experiences. The policy applies to all interactions with Ruleta AR, including our offline poker lounge, card lounge, poker salon, and restaurant services.

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have any questions or concerns about this privacy policy or our data practices, please contact our Privacy Officer using the details provided at the end of this policy. We aim to respond to all privacy enquiries within 30 days. You may also contact us to request access to or correction of your personal information.

Information You Provide

We collect personal information that you voluntarily provide when making a reservation, submitting an event enquiry, or contacting us. This may include your name, email address, phone number, and any preferences or special requests you share.

• Reservation details: date, time, number of guests, and seating preferences.
• Event enquiry details: type of event, preferred date, and any specific requirements.
• Communication records: emails, phone calls, and messages sent to us.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information about your device and browsing activity. This information helps us improve our website and understand how visitors interact with our content.

• Device information: browser type, operating system, screen resolution.
• Usage data: pages visited, time spent on pages, referring URLs.
• Cookies and similar technologies: as described in our Cookie Policy.

We use your personal information to deliver and enhance our services, respond to your enquiries, and manage your reservations and event bookings. We may also use your information to send you updates about our poker lounge, events, and dining experiences, where you have opted in to receive such communications.

• Processing and confirming reservations and event enquiries.
• Personalising your experience at our venue, including seating preferences and special requests.
• Sending administrative communications, such as booking confirmations and reminders.
• Improving our website and services based on usage analytics.
• Complying with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information to trusted service providers who assist us in operating our website and delivering our services, such as reservation management platforms and email communication tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Service providers: hosting, analytics, reservation systems, and email services.
• Legal compliance: when required by law, regulation, or legal process.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption for data transmission, restricted access to personal information, and regular security assessments.

• SSL encryption on our website to protect data in transit.
• Access controls limiting personal information to authorised staff.
• Regular review of our security practices.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymise it.

• Reservation records are typically retained for 12 months after the reservation date.
• Event enquiry records are retained for 6 months after the enquiry is resolved.
• Marketing communications are retained until you unsubscribe or request deletion.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. You may also request that we delete your personal information, subject to certain legal exceptions. To exercise any of these rights, please contact us using the details provided below.

• Right to access: request a copy of your personal information.
• Right to correction: request that we correct inaccurate or incomplete information.
• Right to deletion: request that we delete your personal information, where applicable.
• Right to opt out: unsubscribe from marketing communications at any time.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page and update the 'Last Updated' date at the top of the policy. Material changes may be communicated via email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact our Privacy Officer using the details below. We will respond to your enquiry as soon as possible.

• [email protected]
• +61 5 2044 0711
• 1 Crown Street, Sydney NSW 2000, Australia